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GObookings® Privacy Statement
This privacy statement applies specifically to the GObookings® hosted
system provided by GObookings® Systems. Questions regarding this
statement should be directed to GObookings® Administration.
GObookings® will not use data inputted on their system in ways different
from what is disclosed in this statement. GObookings collects
information from users at various points on our system. When a booking
is made some users may leave information and a message. The content is
seen by the owner of the booking system and the user.
Billing Details
We request information from subscribers to the system on our
registration form. Here a subscriber must provide contact information
(like name and address) and financial information (like credit card
number, expiration date). This information is used for subscription
billing purposes or subscriber/customer billing arrangements. If we have
trouble processing an order, this contact information is used to get in
touch with the subscriber.
Session Cookies
This session cookie is a piece of data stored on the user’s hard drive
containing information about the user movements whilst using the system.
Our session cookies are also used for security purposes to protect your
information. Usage of a session cookie is in no way linked to any
personally identifiable information while on our site. Once the user
closes their browser, the session cookie action simply terminates. For
instance session cookies enable the user to not have to log in a
password more than once, thereby saving time while on our site. If a
user rejects the session cookie, they will not be able to use our site.
Log Files
We log IP addresses for security reasons and log file/system activity to
administer the system.
Sharing
If you are a user making a booking, GObookings® never shares your
personal or booking details with anyone except the subscriber with whom
you request a booking. Each subscriber only learns the information
particular to your bookings with them. The user may be asked to update
or add to their details at the time of booking. The purpose of providing
this information to the subscriber is to enable them to provide a more
personalized experience to users using our site. However we have no
access or control over how subscribers will use this information.
Links
This web site contains links to other sites. Please be aware that we
[GObookings®] are not responsible for the privacy practices of such
other sites. We encourage our users to be aware when they leave our site
and to read the privacy statements of each and every web site that
collects personally identifiable information. This privacy statement
applies solely to information collected by this Web site.
Security
GObookings® takes every precaution
to protect our users’ information. When users submit sensitive
information via the website, the information is protected both online
and off-line. The system data transmission is protected by 128/256 bit
SSL encryption at all times. While on a secured page the lock icon will
appear on Web browsers such as Firefox and Microsoft Internet Explorer.
Alternatively this may also appear as https in the address bar. While we
use SSL encryption to protect information online, we also do everything
in our power to protect user-information off-line. All of our users’
information, is restricted in our offices. Only employees who need the
information to perform a specific job (for example, our billing clerk or
a customer service representative) are granted access to personally
identifiable information. All staff have signed Confidentiality
Agreements. Additionally our servers that we store personally
identifiable information on are kept in a secured data centre
environment.
PCI vulnerability scans are carried out regularly.
GObookings application web and database servers are housed in the NEC
Polaris data centre and managed by Emantra.
Emantra provides a high level of security which includes the Federal
Government’s Defence Signals Directorate (DSD) Certified Internet
Gateway for hardware, software and documentation.
To provide SMS services, GObookings use
Australasia's largest commercial SMS provider, MessageMedia, an
Australian based company with approximately 8000+ business clients
including Australia's four major banking institutions, government and
healthcare entities. They provide a business-grade SMS service based on
a high availability resilient/redundant platform. MessageMedia uses
encryption technology to safeguard customer data integrity. MessageMedia
only use Tier-1 Australian carriers to ensure all our clients' phone
numbers and message content is not passed to unreliable or potentially
fraudulent third-parties. MessageMedia only uses Australian Tier-1
carriers, such as Telstra and Optus.
Emails
We send all new subscribers a welcoming email
to verify password and username. Established subscribers will
occasionally receive information on upgrades and modifications
available. We also occasionally send the user site and service
announcement updates. Subscribers are not able to un-subscribe from
these emails, which contain important information about the service. We
communicate with the subscriber to provide requested services and in
regards to issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a subsciber’s personally identifiable information changes (such
as your post code/zip code), or if a subscriber no longer desires our
service, that subscriber’s personal data provided to us is removed. This
can be done at the subscriber system Administration Page.
Changes
GObookings may make changes to its privacy policy from time to time. You
should check our privacy policy from time to time to see if we have made
any changes to it. A link is provided on the System Administration Page.
As Required By Law:
The Licensor acknowledges that the Licensee data entered into the system
remains the property of the Licensee. The Licensor will treat the
Licensee’s data as confidential and comply with the Licensor’s Privacy
Statement displayed at www.info.gobookings.com/privacy.htm and/or from a
link within the Licensed Software. The Licensor will not disclose the
data to any person except where required by law or a valid direction of
a government agency, in which case the Licensor will advise the Licensee
of the order or direction and consult on the information to be disclosed
prior to disclosure. The Licensee agrees to pay the Licensor’s
reasonable costs of compliance on provision of receipts. This clause
shall survive the termination or expiration of this Agreement.
Privacy Act and Other Laws
You shall at all times indemnify and hold harmless GObookings and its
officers, employees and agents ("those indemnified") from and against
any loss (including reasonable legal costs and expenses) or liability
reasonably incurred or suffered by any of those indemnified arising from
any proceedings against those indemnified where such loss or liability
was caused by you breaching Australian law, or the laws of the country
in which you are operating the GObookings software system. This clause
specifically includes current Privacy Acts.
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