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Call Center Scheduling Booking Management Software System V7
An excellent All-In-One solution for the management of all
scheduling booking requirements for call center clients. Offers multiple
permission levels for call center staff access along with optional client own
secured online access interface. Also suitable for Serviced and Virtual Offices.
This system caters for any client scheduling
booking requirement. Available as an off-the-shelf hosted solution.
Suitable for: Serviced Office or small to large Call
Center with a Hosted
Enterprise and Server Enterprise version available for
corporations and government.


Customization and Integration Options
If required GObookings will integrate with your native
ODBC standard operating environment (SOE) by way of Web
services XML SOAP
scripts. There is a also a Web services option to allow you
to design your own user
interface powered in the background by the proven GObookings V7 engine
allowing full
integration with your existing web site and systems.
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GObookings Systems
is an Australian
company and a global leader in
proven online
scheduling booking software systems.

Well Established - Proven and Reliable
A satisfied client base
within Australia and the USA
GObookings clients include a mix of Federal and State Government departments, universities, global
corporations, medium to large and small businesses... all successfully using the
scheduling booking systems as an integral part of their
operations.

Suitable for use by:
- Dedicated Call Centers
- Government
- Businesses
- Corporations
- Universities
 Live Demonstration
Live Demonstration is by appointment.
Telephone
Assistance - For assistance please telephone
GObookings
National Support 07 3286 6633
during business hours to speak with one of our friendly Senior Solutions
Consultants or Executives. Alternatively you may prefer to use our
Email Inquiry Form. Thank you. |
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Features
There are numerous features and advantages
available which include the following standard functionality -
- Provides improved internal and/or
public access to resources for customers and/or staff
- 'Off the shelf' - proven
reliable, ready to configure and customize for immediate implementation
- Resources are scheduled and booked in 24/7/365
real-time, confirmed automatically, with data available for easy
reporting and analysis.
- No double bookings security feature
- Multiple levels of authorization by
rules based permissions
- De-assign and reassign resources to
departments or locations
- Search mechanisms for customers and
owners - numerous
- Web friendly - can be accessed by Intranet or
Internet/Intranet or Internet
- Ability to have regular or irregular times on the
one day
- Provides convenient internal or public access or both to services and assets

- Rules-based and flexible with a
multitude of switchable options allowing the greatest degree of
flexibility to meet your special booking requirements
- If the system is a close fit,
cost-effective modifications by switchable option can be provided to
make it a 100% fit
-
Protection is
secured by 128
bit SSL encryption and firewall technology
- Option to connect Agents/Operators/Staff with
rules-based access permissions, tracking and reporting tools
- Call centre enablement can be
configured for centralized bookings and reporting with multi permission
access levels
- Restriction controls re time forward
for bookings, sessions
- IP activity logged for security
- Customizable email, confirmation and
reminder messages for customers
- Can create client resources in multiple locations
anywhere
- Location savvy with time zone
and currency auto-corrected for owners and customers
- Upload own images and data (also html)
- Can use as a web site
- Add unlimited resources any time with
your admin controls
- Option for configurable Q&As for
customers providing basic CRM type reports
- Reduce cancellations and no-shows with
auto-reminders and customer account creation and return/change
capability
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Features continued...
- Daylight saving friendly
- Fully synchronized with Outlook calendar
- Waiting List
- Configurable for multi-location
requirements
- Intuitive UI for easy management - no
programming knowledge required
- Access by overall admin controls with
individual resource management controls, also by individual staff and
agents by rules-based permissions
-
Systems can be private or public or a
mix of both
- Searchable Directory of resources
- Directory has an URL
- Each resource has an URL
- Each department or location has an URL
- Easy to implement and configure
through admin controls to suit the solution required
- Easy to manage with excellent inbuilt
customization controls
- Intuitive and user friendly with online
help files
- Scales for volume transactions
- Reschedule bookings
- Deep range of useful and proven
functionality
- Ongoing professional and friendly
support
- New client driven features continually
being added as automatic upgrades
- Is time-saving, cost-effective and
efficient delivering a fast payback and high ROI
- Improves tracking of resources/persons
- extensive
reporting of assets and services for accountability and auditing
purposes
- Hosted software as outsource solution
- Hosting option is on 'Industrial
strength' fast servers and network connections with solid hard
infrastructure supported by mirrored data backup systems, firewalls,
tapes with 99.99% uptime. Hosting servers hardened for maximum uptime
and minimum downtime
- Customizable XML SOAP script allowing
you to create your own customer facing interface

Advanced Non Standard Features
Advanced features are available for an additional charge
depending on resource usage. Should you require any of the following
please contact your GObookings representative.
- Multi-booking capability option for a
single time slot
- Archives audit logs automatically with
easy retrieval and viewing
- Option to attach a document with booking
- Optional email SMS and fax
customizable reminders
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Optional
Secured Payment option -
integrated with a payment gateway with fast credit card processing through
to receipt and confirmation email/SMS
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If
required will
integrate with your native ODBC standard operating environment (SOE) by
way of an XML SOAP pull connector at intervals determined by you.
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Advanced search features
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Telephone
Assistance - For assistance please telephone
GObookings
National Support 07 3286 6633
during business hours to speak with one of our friendly Senior Solutions
Consultants or Executives. Alternatively you may prefer to use our
Email Inquiry Form. Thank you. |
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GObookings Australia
Level 1, 135A Queen Street,
P.O. Box 1318, Cleveland 4163
Brisbane, Queensland, Australia
Telephone: +61 (7) 3286 6633 |
GObookings USA
GObookings Sales Assistance:
Toll Free
877-760-8324
www.gobookingssystems.com
AppointmentDiary Sales Assistance:
Toll Free 877-441-8324 -
www.appointmentdiary.net |
GObookings
Systems
-
Proven scheduling booking software systems -
ABN 310 937 58242
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